Privacy Policy & SMS Communications Policy

Access to Coverage

Effective Date: 02/20/2026

Access to Coverage (“ATC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how it is used, and how communications — including SMS/text messaging — are handled.

1. Information We Collect

We may collect personal information necessary to provide insurance advocacy and administrative services, including:

  • Name, phone number, email address, and mailing address
  • Insurance information and policy details
  • Therapist or provider information
  • Billing and payment information
  • Documents submitted through intake forms or authorizations
  • Communications sent to or received from Access to Coverage

When applicable, certain information may include protected health information (PHI) handled in accordance with HIPAA privacy standards.

2. How We Use Personal Information

Information collected may be used to:

  • Provide insurance advocacy and administrative services
  • Communicate regarding applications, authorizations, appeals, billing, or claim status
  • Send appointment reminders or service updates
  • Respond to inquiries and customer support requests
  • Process payments and maintain business records
  • Comply with legal and regulatory requirements

We only use information as reasonably necessary to provide requested services.

3. Information Sharing

Access to Coverage may share information only as necessary to perform services, including with:

  • Insurance companies and health plans
  • Therapists or healthcare providers authorized by you
  • Secure service vendors assisting with billing, communications, or document processing
  • Legal or regulatory authorities when required by law

All vendors are required to maintain appropriate confidentiality and data protection standards.

**SMS consent is not shared with third parties or affiliates for marketing purposes.**

4. SMS / Text Messaging Communications Policy

By providing your phone number and consenting through our website forms or written authorization, you agree to receive SMS messages from Access to Coverage related to:

  • Case updates
  • Document requests
  • Application or appeal status
  • Billing notifications
  • Service-related communications

 

Message frequency varies depending on your case activity.

 

**Message and data rates may apply.**

 

You may opt out at any time by replying:


**STOP** — to unsubscribe from SMS messages

**HELP** — for assistance


Opting out of SMS messages will not affect ongoing services but may limit communication convenience.

Access to Coverage does not send promotional or marketing text messages without explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including secure transmission and storage practices consistent with HIPAA-aware workflows.

6. Your Privacy Rights

You may request to:

  • Update or correct your information
  • Withdraw communication consent
  • Request information about how your data is used

Requests may be submitted using the contact information below.

7. Website Usage & Cookies

Our website may collect limited technical data such as browser type or site usage analytics to improve performance and user experience. This information does not identify you personally unless voluntarily provided.

8. Policy Updates

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

9. Contact Information

Access to Coverage

Website: www.accesstocoverage.com

Email: cs@accesstocoverage.com

Phone: 732-475-2111

Fax: 800-342-2313